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Service: First Contact
In 2011, Loden Vision Centers of Nashville, Tennessee approached OptiCall to take over the handling of all inbound phone calls to their practice.
Loden Vision is a high volume LASIK & Cataract center with multiple locations. With a substantial marketing and advertising investment, their C-level executives wanted to make sure their dollars were tracked and conversion potential for new leads optimized. In short, they didn’t want to miss a call.
The first month saw OptiCall covert over 80% of qualified inbound leads into new patient consultations.
Since then, OptiCall’s participation with Loden Vision has increased as the practice has grown:
New Booked Consultations #
October 2011: 100
October 2014: 178
The practice now utilizes our Boomerang™ patient recovery program in addition to First Contact™ to help fill open appointments for all their locations. We are proud to call them our client and to be a part of the team that helps Loden Vision deliver a consistent customer experience to their patients, and improve their bottom line.