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Articles

7 Areas You’re Managing (But Not Measuring)

Ignorance is not always bliss. Practice managers are faced with the challenge of running day-to-day operations while also growing the practice bottom line. It’s a big […]

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6 Ways to Build a Practice Culture that Maximizes the Patient Experience

Employees on the front lines with clients are your greatest asset. Treat them well. Medical practices can’t afford to have a bad culture. Negativity, lack of […]

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Your Patients Aren’t That Patient (And It’s Costing You)

How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of […]

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Is Customer Satisfaction Enough?

The Science Behind Why Emotional Connections are the New Customer Service   Companies are always striving to improve their customer experience and achieve high satisfaction rates. […]

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