opticall_user
4 Succession Planning Tips for Transitioning Your Medical Practice
It’s never too early to prepare for a successful future. What is the end goal for your practice? Succession planning is one of the most […]
Read more5 Ways to Deal with a Difficult Customer Call
We don’t get to choose who we interact with. But we do have a choice in how we respond. It’s inevitable that with any client-facing […]
Read more6 Ways to Build a Practice Culture that Maximizes the Patient Experience
Employees on the front lines with clients are your greatest asset. Treat them well. Medical practices can’t afford to have a bad culture. Negativity, lack of […]
Read moreIs Customer Satisfaction Enough?
The Science Behind Why Emotional Connections are the New Customer Service Companies are always striving to improve their customer experience and achieve high satisfaction rates. […]
Read more