Available 7 Days a Week | Mon-Fri: 8:30am-10:00pm EST | Sat-Sun: 12:00pm-6:00pm EST

Opticall is now hiring two full time positions for our Boomerang department! Boomerang specializes in outbound patient recapture; you will call existing patients for doctors’ offices, and schedule overdue patients directly into the practice’s scheduling system. No sales, no cold-calling. Join a fantastic team in a close-knit, fun, and caring atmosphere!

Opticall is committed to excellence, both to our clients and to our team.



  • Monthly commission guaranteed in addition to hourly rate
  • Quarterly profit-sharing bonus
  • 401(k)
  • Health/Dental/Vision (full time only)
  • PTO (full time only)
  • Aflac and LegalShield
  • Smoking cessation assistance



  • Utilizes Microsoft Windows operating system and Office products daily, including Excel and Outlook desktop applications.
  • Accesses client sites through various remote protocols, including remote desktop protocol, LogMeIn, and virtual private networks.
  • Places calls using Brevium software, and dispositions call results with informed judgement.
  • Schedules appointments directly into various practice management systems, including NextGen, AdvancedMD, Nextech, iMedicWare, etc.
  • Accurately discerns which appointment types should be scheduled, based on the patient’s diagnoses and the practice’s individual rules and needs.
  • Provides patients with accurate practice information, as if you were a part of the in-house team.
  • Verifies patient information, reminds patient of office protocol and confirms appointment times.
  • Notifies supervisor of potential program malfunction.
  • Keeps accurate record of call numbers and appointment details.
  • Reads and replies to e-mails in a timely fashion.
  • Delivers consistently phenomenal customer service and rapport to every call, and self-motivates to reach 230-call goal daily.
  • Emphasizes the importance of regular eye exams and good vision health to patients who may be reticent.
  • Implements coaching goals for continuous improvement.
  • Maintains perfect attendance expectations.



  • High school graduate or equivalent
  • Excellent customer service and communication skills
  • Tech-savvy, able to quickly learn new programs
  • Microsoft Office proficiency
  • Comfortable with extensive phone work
  • Reliable, arrive on time for every shift
  • Ability to multi-task and problem-solve
  • Customer service and/or medical experience a plus
  • Bilingual Spanish a MUST for full time ($13/hr starting wage for Spanish-speakers)



  • Full time: Mon-Fri 9:00am-5:30pm (overtime available)
  • Part time: Mon-Fri 9:00am-2:00pm OR 12:30pm-5:30pm

Please apply online for this position, no phone calls or in-person applicants please!


How to Apply

Email your resume to employment@opticall.com with the subject line “Boomerang Specialist”. Acceptable attachments include MS Word or PDF.


Click Here to Submit Resume