Available 7 Days a Week | Mon-Fri: 8:30am-10:00pm EST | Sat-Sun: 12:00pm-6:00pm EST

First Contact specializes in elective procedure scheduling on behalf of our doctors. No sales, no cold-calling. Join a fantastic team in a close-knit, fun, and caring atmosphere!

Location: Remote (Only available to residents in: FL, AL, CO, and MD) or work on-site at our office in Brandenton, FL


Utilizes Microsoft Windows operating system and Office products daily, including Excel and Outlook desktop applications.

  • Places calls using Brevium software, and dispositions call results with informed judgement.
  • Schedule appointments directly into various practice management systems.
  • Accurately discerns which appointment types should be scheduled, based on the patient’s diagnoses and the practice’s individual rules and needs.
  • Provides patients with accurate practice information, as if you were a part of the in-house team.
  • Verifies patient information, reminds patient of office protocol and confirms appointment times.
  • Keeps accurate record of call numbers and appointment details.
  • Delivers consistently phenomenal customer service and rapport to every call, and self-motivates to reach  patient conversion goal.
  • Implements coaching goals for continuous improvement.

Required Skills

  • Must have at least 2 years of customer service experience
  • Excellent listening and communication skills
  • Must be comfortable having honest and explicit conversations regarding anatomy and surgery outcomes
  • Multi-tasking is crucial, able to listen and notate the call while speaking
  • Must be computer knowledgeable and able to adapt quickly to change


  • Full time: Mon-Fri (overtime available on weekends and day time)


  • Health/Dental/Vision/Disability
  • 401(k)
  • Paid Time Off
  • Profit-sharing / Annual Bonus
  • Gamification and more!

How to Apply

Please apply online for this position, no phone calls or in-person applicants please!

Email your resume to employment@opticall.com with the subject line “Boomerang Specialist”. Acceptable attachments include MS Word or PDF.

Click Here to Submit Resume