Available 7 Days a Week | Mon-Fri: 8:30am-10:00pm EST | Sat-Sun: 12:00pm-6:00pm EST

Opticall is now hiring two full time positions for our First Contact department! First Contact specializes in elective procedure scheduling on behalf of our doctors. No sales, no cold-calling. Join a fantastic team in a close-knit, fun, and caring atmosphere!

Opticall is committed to excellence, both to our clients and to our team.


  • Monthly commission guaranteed.
  • Quarterly profit-sharing bonus
  • 401(k)
  • Health/Dental/Vision
  • PTO (full time only)
  • Aflac and LegalShield
  • Smoking cessation assistance

Job Responsibilities

  • Speak with patients considering procedures or treatments
  • Complete OptiCall phone training program in order to be able to answer basic and technical questions as well as explain the appointment process
  • Present pricing and finance options
  • Help prospective patients feel confident about having their procedure or treatment
  • Triage callers appropriately, including handing after hours or emergencies

Required Skills

  • Must have at least 1 year of customer service experience
  • Excellent listening and communication skills
  • Must be comfortable having honest and explicit conversations regarding anatomy and surgery outcomes
  • Multi-tasking is crucial, able to listen and notate the call while speaking
  • Must be computer knowledgeable and able to adapt quickly to change


  • High school graduate or equivalent
  • Excellent customer service and communication skills
  • Tech-savvy, able to quickly learn new programs
  • Microsoft Office proficiency
  • Comfortable with extensive phone work
  • Reliable, arrive on time for every shift
  • Ability to multi-task and problem-solve
  • Customer service and/or medical experience a plus
  • Bilingual Spanish is REQUIRED


  • Full time: Mon-Fri 1:30pm-10:00pm(overtime available on weekends and day time)


Please apply online for this position, no phone calls or in-person applicants please!


How to Apply

Email your resume to employment@opticall.com with the subject line “First Contact Ophthalmology Specialist”. Acceptable attachments include MS Word or PDF.

Click Here to Submit Resume