Available 7 Days a Week | Mon-Fri: 8:30am-10:00pm EST | Sat-Sun: 12:00pm-6:00pm EST

First Contact specializes in elective procedure scheduling on behalf of our doctors. No sales, no cold-calling. Join a fantastic team in a close-knit, fun, and caring atmosphere!

Location: Remote (Only available to residents in: FL, AL, CO, and MD) or work on-site at our office in Brandenton, FL


  • Provide callers with world class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or treatment(s)
  • Assist existing and prospective patients schedule appointments for elective and medically necessary procedures and testing
  • Attention to detail is required to successfully manage our software systems and schedule patients correctly
  • Able to mentally multi-task, simultaneously actively listening to the caller, navigating our cloud-based systems and notating the call
  • Be comfortable discussing sensitive body parts and procedures, such as vaginal rejuvenation and breast enhancement, and doing simple calculations to provide correct pricing information
  • Be a fast learner and able to quickly implement coaching goals for continuous improvement
  • Be tech self-sufficient, able to quickly learn new programs and do basic equipment trouble shooting alone or with guidance

Required Skills

  • Must have at least 2 years of customer service experience
  • Excellent listening and communication skills
  • Must be comfortable having honest and explicit conversations regarding anatomy and surgery outcomes
  • Multi-tasking is crucial, able to listen and notate the call while speaking
  • Must be computer knowledgeable and able to adapt quickly to change


  • Full time: Mon-Fri (overtime available on weekends and day time)


  • Health/Dental/Vision/Disability
  • 401(k)
  • Paid Time Off
  • Profit-sharing / Annual Bonus
  • Gamification and more!

How to Apply

Please apply online for this position, no phone calls or in-person applicants please!

Email your resume to employment@opticall.com with the subject line “First Contact Specialist”. Acceptable attachments include MS Word or PDF.

Click Here to Submit Resume