Keep Call Centers in America: What are Your Thoughts?
At OptiCall, our call center remains a core focus—backed by a U.S. based team and 23 years of perfecting the lead conversion process. We take a human-first approach, where skilled counselors build trust, answer questions, and guide patients with empathy and expertise. AI is not replacing our counselors, it’s enhancing their work, helping practices convert more leads into appointments without increasing marketing spend. That’s why the proposed Keep Call Centers in America Act hits close to home.
The Keep Call Centers in America Act, introduced by Senators Ruben Gallego (D-AZ) and Jim Justice (R-WV), seeks to protect U.S. jobs and patient experience. It would require transparency when calls are off-shored or handled by AI, penalize companies that move jobs overseas, and prioritize federal contracts for businesses keeping centers in the U.S. With millions employed in call centers nationwide, this legislation could have a significant impact on both employment and service quality.
This article from The Dijulius Group provides insights into the Keep Call Centers in America Act and how it may impact your business.
