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Customer Service Phone Tips from Our Expert Patient Counselors

  OptiCall Experts Reveal Their Tips for Handling Inbound Leads   It’s no secret that when it comes to managing inbound phone calls and website leads, […]

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“The Devil’s in the Details” of Managing a Medical Practice

  It’s a phrase you’re probably familiar with, but it always seems to come with a bit of mystery. It refers to something seemingly simple, and […]

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Your Patients Aren’t That Patient (And It’s Costing You)

How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of […]

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OptiCall Celebrates 20 Years

  A Q & A with OptiCall CEO Bill Mercier on Leadership, Culture, and Lessons Learned in Running A Business HOW DID YOU GET THE IDEA […]

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