Stronger Together: What’s Ahead for OptiCall Powered by Promptly
Stronger Together: What’s Ahead for OptiCall Powered by Promptly A conversation with OptiCall CEO Bill Mercier and Promptly Founder & CEO Dr. Anish Kapur about the partnership, what it means for...
The Hang-Up With Putting Patients on Hold
The Hang-Up With Putting Patients on Hold Your phone rings. A patient wants to confirm tomorrow's appointment, or push it back a week, or cancel altogether. Simple enough, except your front desk is...
When AI Falls Short (and Your Patients Can Tell)
When AI Falls Short (and Your Patients Can Tell) The difference between generic AI and AI built for elective medicine. There is no shortage of companies selling AI receptionist technology to medical...
Your Patient Pipeline Isn’t a Marketing Problem
Your Patient Pipeline May Be Leaking Revenue Most practice leaders know that missed calls, delayed follow-up, and after-hours gaps can create a poor patient experience. What is often less visible is...
Using AI the “Right Way”: How to Avoid Patient Communication Breakdowns
Using AI the "Right Way": How to Avoid Patient Communication Breakdowns We’re seeing more practices explore AI for patient communication. But the results aren’t always what they expect. Most...