Imagine the Possibilities with AI: Proven Results, Patient-First Design
Imagine the Possibilities with AI: Proven Results, Patient-First Design In today’s healthcare landscape, patient calls never stop, and practices are stretched thin. Recruiting challenges, high...
Keeping Call Centers in America Matters
Keep Call Centers in America: What are Your Thoughts? At OptiCall, our call center remains a core focus—backed by a U.S. based team and 23 years of perfecting the lead conversion process. We take a...
CRST ft. Bill Mercier: Why Phone Calls Matter More Than You Think and the Role of AI
Originally Published in Cataract and Refractive Surgery Today | Aug. 2025 Phone Calls Matter More Than You Think How AI can and cannot assist your practice’s call center Written by Bill Mercier,...
From Cringe to Confidence: Mastering the Financial Conversation
By Kristen MeisterSVP, Business Development & Client Partnerships - OptiCallConnect on LinkedIn Let’s talk about the thing no one likes to talk about: money. In elective medicine,...
When the Script Runs Out: 3 Ways to Prepare Staff for Every Situation
A few months ago, a practice reached out to OptiCall for help in training their new phone team. They shared a scenario that had been causing significant concern: “A patient recently had cataract...