This webinar explores how ophthalmology and elective-care practices are using AI technologies to enhance patient communication and operational efficiency.  Drawing from more than 250,000 analyzed calls, the discussion highlights the practical use of AI to route calls, manage overflow, and provide patient education outside of regular business hours. We’ll focus on measurable outcomes such as reduced hold times, improved workflow consistency, and enhanced patient experiences—while maintaining the human connection that remains central to quality care.

Key Findings and Data Points

We’ll share real-world results showing how practices are:

• Reducing call volumes and hold times
• Improving workflow consistency and after-hours coverage
• Increasing patient engagement and conversions
• 98%+ positive sentiment rate compared to industry benchmark of 10–25%
• Continuous operation after hours and during peak call times
• Approach designed to maintain human connection while integrating AI efficiency

Presenters

Special Guest Speaker: Kasey Gantz, COO/Administrator Alliance Vision Institute

Bill Mercier, CEO-Founder Founder of OptiCall

Kristen Meister, M.Ed. – SVP, Business Development and Client Partnerships