Case Study: Loden Vision Centers

Service:  First Contact

In 2011, Loden Vision Centers of Nashville, Tennessee approached OptiCall to take over the handling of all inbound phone calls to their practice.

Loden Vision is a high volume LASIK & Cataract center with multiple locations.  With a substantial marketing and advertising investment, their C-level executives wanted to make sure their dollars were tracked and conversion potential for new leads optimized. In short, they didn\’t want to miss a call.

The first month saw OptiCall covert over 80% of qualified inbound leads into new patient consultations.

Since then, OptiCall\’s participation with Loden Vision has increased as the practice has grown:

New Booked Consultations #

October 2011:  100

October 2014:  178

The practice now utilizes our Boomerang™ patient recovery program in addition to First Contact™ to help fill open appointments for all their locations.  We are proud to call them our client and to be a part of the team that helps Loden Vision deliver a consistent customer experience to their patients, and improve their bottom line.