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Automated Reputation Management

Monitor, Manage & Respond to Reviews with Opticall’s OptiTRAK Automated Reputation Management Add-On.

With so many options for patients to leave online feedback, it can be difficult to monitor or respond. Thanks to Opticall’s Automated Reputation Management, there is a better way to request and manage reviews.

Online reviews play a key role in how individuals select a doctor. According to a recent study*, “When choosing a healthcare provider, 69.9% of people consider a positive online reputation to be very or extremely important.”

Our add-on encourages your promoters to submit reviews on top review sites like Google and Facebook.

  • Keep that personal touch with customizable, ready-to-send request templates
  • Stay engaged with email drip campaigns
  • Request by patient preference with text or email requests

Interested? Keep reading or just fill out the form below and we’ll contact you about our reputation management add-on:

    reputation management

    How It Works

    Feedback requests are sent to patient’s at the close of each business day. Pulled automatically at night from the practice management system, review requests can be based on appointment types, doctors, and locations. All requests are practice branded, sent to patients from that day’s office visits inviting them to provide feedback.
    reputation management how it works


    Proactively requesting feedback gives your practice the ability to monitor, manage and respond to patient comments in a timely manner. Because the process is automated by Opticall’s OptiTRAK software, no staff interaction is required. As patient’s respond, the practice will receive email notifications of new feedback, positive or negative.
    reputation management reports

    A Better Way to Manage Your Reputation

    Review requests are sent out at the end of each business day based on kept appointments for that day. This process is fully automated by Sophrona and requires no staff interaction. As patients leave feedback, you will receive email notifications. At that time, your team can determine how to respond to online reviews. Through our dashboard, you have the ability to manage your reputation more efficiently.

    Interested and want to learn more? Fill out the form below and we’ll contact you about our reputation management add-on: