Capture
Web Lead Response Program
How it Works
Today’s consumer wants the ability to contact a business any time and any where. While the phones remain a preferred form of communication, many prospects initially contact you by filling out a form on your website. Yet the problem for many practices remains – they have no consistent or timely process for following-up on online leads. This results in wasted marketing and advertising spend, as well as countless missed opportunities to turn prospects into patients.
We’ve now extended our patient experience services to include Capture – a personalized outreach program that systematically follows-up with prospective patients who submit a request for information or request to book an appointment online. Our team fields every web response and follows-up based on the prospect’s preferred method of contact – either email or phone call. This not only ensures seamless and personalized communication from your practice, it allows your staff to focus on providing the best patient experience in the office.
Benefits of Capture:
- Rapid response to online form submissions.
- Personalized communication based on how the prospect prefers to be contacted.
- Never miss a lead – our team is ensures every lead is contacted with the goal of helping the prospect make an appointment.
- Complete reporting on all follow-up activities.
- Practice staff is available to focus on maximizing the patient experience in the office.
Is Capture Right for Your Practice?
One of the best ways to determine whether your practice will benefit from Capture is to request a free lead response assessment. We’ll determine how many leads are either contacted too late or never followed up on so you can understand the impact on your practice’s bottom line. Complete the form below to request your free Capture assessment.