First Contact
Inbound Call Handling for Elective Medical Practices
Human Counselors Backed by 23 Years of Industry Expertise
Your calls are always answered by trained counselors who act as an extension of your front desk.
They provide education, build trust, and guide patients through elective procedure options with clarity and care.
With decades of experience in ophthalmology, plastic surgery, aesthetics, bariatrics, cosmetic dentistry, dermatology, and other elective fields, our team understands exactly how to communicate
with prospective patients in a way that builds confidence and drives appointments.
OptiCall has become a trusted elective procedure call center for practices nationwide—delivering consistent results that protect your marketing investment.
Where Human Expertise Meets AI Efficiency
When a prospective patient calls your practice and reaches voicemail, there’s an 85% chance they’ll hang up and call a competitor. Research shows that less than 15% of new patients ever leave a message—meaning over 40% of your marketing dollars could be wasted before you even know the lead existed.
That’s why we created First Contact™, OptiCall’s flagship inbound call handling program for elective procedures. For 23 years, our U.S.-based team of skilled phone counselors for medical practices has been perfecting the art of lead conversion, ensuring that every call is answered with professionalism, empathy, and deep industry knowledge.
Now, we’ve strengthened this proven process with the power of AI—helping practices convert more leads into appointments without increasing their marketing budget.
Experience Our Phone Experts in Action
Contact us to listen to actual phone calls managed by our expert counselors.
Call Sample Request
Extended Hours of Coverage to Ensure You Never Miss a Lead
Evenings, weekends, vacations, and sick days—your practice won’t miss an opportunity. Our counselors are available when your in-house team can’t be, providing after-hours medical call
coverage that ensures every patient inquiry is answered promptly and professionally.
AI + Human Connection: The Future of Patient Lead Conversion
Our patient call answering service blends human expertise with modern technology. When patients don’t schedule right away, our behind-the-scenes AI patient follow-up system keeps the
conversation alive with intelligent, automated nurturing—helping you capture more appointments over time.
We call it the “politely persistent” process: re-engaging leads until they’re ready to book, maximizing the return on every marketing dollar you spend.
Clear Reporting and Proven Results
Monthly reporting gives you clear insights into performance, conversions, and ROI. You’ll see exactly how many opportunities are being created, nurtured, and converted—without any guesswork.
Industries We Serve
For over two decades, OptiCall has supported practices across a wide range of elective procedures, including:
- Ophthalmology (LASIK, SMILE, EVO, Cataract, RLE, and more) – specialized ophthalmology call
handling that builds trust from the first call. - Plastic Surgery – tailored plastic surgery call answering services that convert consultations
into booked procedures. - Bariatrics
- Cosmetic Dentistry
- Dermatology
- Medical Aesthetics
Wherever patients are making life-changing elective decisions, First Contact ensures you never miss the opportunity to connect.
Turn Every Call Into an Appointment
Marketing generates interest. First Contact turns that interest into scheduled consultations.
With our unique blend of human connection and AI efficiency, you’ll capture more appointments from the same number of leads—without adding to your team’s workload or budget.
Let OptiCall be the voice that represents your practice—every time the phone rings.