FIRST CONTACT
Our Flagship Phone Handling Program
“We are either assisting other patients, at lunch or you are calling after hours…”
When an existing patient calls your office and hears this message, they’re likely to wait or leave a message. However, for a prospective patient making their first call to your practice and encountering this message, there’s an alarming 85% chance they’ll hang up and dial one of your competitors.
Research indicates that less than 15% of prospective patients leave a message when encountering voicemail, resulting in over 40% of potential leads lost.
A common challenge faced by many practices is striking the right balance in staffing to manage patient calls effectively. Often, staff are tasked with juggling multiple responsibilities, from answering phones to conducting patient consultations, leading to distractions, lack of consistency, and missed opportunities.
Additionally, staff turnover, sick days, and vacations can further exacerbate the challenge of maintaining consistent phone coverage, turning the telephone into a distraction rather than an opportunity.
With our First Contact program, we seamlessly integrate with your staff, ensuring that callers perceive our counselors as part of your practice:
- Call Answering programs providing support from business hours to evening and weekend coverage.
- Tailored programs representing your practice with accurate and up-to-date information (overflow and extended hours of coverage are some of our more popular solutions).
- All calls are recorded and continuously monitored for quality assurance.
- Your administrative resources are liberated to focus on patient care confidently.
- Comprehensive reporting provides valuable insights into call performance and actual booked consultations.
- An economical solution to your call handling needs.
Let OptiCall be the extension of your team, ensuring that every call is answered promptly and professionally, maximizing your practice’s potential.