Imagine the Possibilities with AI: Proven Results, Patient-First Design

In today’s healthcare landscape, patient calls never stop, and practices are stretched thin. Recruiting challenges, high turnover, and limited bandwidth create vulnerabilities that lead to missed opportunities and frustrated patients.

With over 23 years of call-handling expertise and millions of patient conversations managed on behalf of hundreds of practices nationwide, OptiCall has developed AI solutions that balance efficiency with empathy. These tools were built on the foundation of real-world call center experience, delivering measurable results for practices of all sizes.

Intelligent Call Routing

Our intelligent router manages a significant portion of inbound call volume, accurately directing patients to the right destination. This reduces misdirected calls, eases staff workload, and ensures every caller is met with a patient-friendly experience and live fallback when needed. The result: more time for your team to focus on high-value patients.

Conversational Voice Agent

Our conversational AI voice agent provides 24/7, 365 days a year coverage so practices never miss a lead, even after hours or during peak times. It instantly delivers scheduling links to reduce booking friction, gives consistent, patient-friendly responses, and supports overflow during busy periods. By keeping patients informed and connected, practices capture opportunities that would otherwise be lost.

Real-World Results: 250,000 Calls, 98%+ Positive Sentiment

In a recent case study across two practices, our AI solutions managed nearly 250,000 calls with less than 2% negative sentiment reported.

To put this into perspective, independent research shows:

• 10% negative sentiment = excellent (well-trained, friendly AI with strong human fallback)
• 15–20% = typical in most healthcare or elective medicine call centers
• 25%+ = a red flag that design or training needs fixing

By comparison, OptiCall’s reduced negative sentiment rate demonstrates world-class performance, and the reason is clear. These solutions are not generic; they are built on decades of proven call-handling expertise, refined from millions of conversations and tailored specifically for patient care.

Why Practices Trust OptiCall

While others are only beginning to explore AI, OptiCall brings both the human-first approach and the technical expertise to design AI that patients actually respond to positively. Whether integrated with your existing staff or used as a round-the-clock backup, our tools provide efficiency without sacrificing patient experience.

Join our upcoming webinar

AI and Efficiency: Insights from 250,000+ Calls

November 12, at 1:00pm EST

This session explores how ophthalmology and elective-care practices are using AI technologies to enhance patient communication and operational efficiency.  Drawing from more than 250,000 analyzed calls, the discussion highlights the practical use of AI to route calls, manage overflow, and provide patient education outside of regular business hours. The session will examine measurable outcomes such as reduced hold times, improved workflow consistency, and enhanced patient experiences—while maintaining the human connection that remains central to quality care.

Key Findings and Data Points:

• Reducing call volumes and hold times
• Improving workflow consistency and after-hours coverage
• Increasing patient engagement and conversions
• 98%+ positive sentiment rate compared to industry benchmark of 10–25%
• Continuous operation after hours and during peak call times
• Approach designed to maintain human connection while integrating AI efficiency

Presenters:

Special Guest Speaker: Kasey Gantz, COO/Administrator – Alliance Vision Institute
Bill Mercier, CEO-Founder Founder – OptiCall
Kristen Meister, M.Ed. – SVP, Business Development and Client Partnerships – OptiCall

Register today to reserve your spot and see what’s possible with AI in your practice.