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First Contact


OptiCall’s Flagship Phone Handling Program


“We are either assisting other patients, at lunch or you are calling after hours…”

An existing patient calling your office and hearing this message is very likely to stay on hold or leave a message.

However, for a prospective patient calling your practice for the first time and hearing this message… There is an 85% chance they will hang up and call one of your competitors.

Our research has shown less than 15% of prospective patients actually leave a message when getting your practices voice mail, and more than 40% of prospective patients calling become a lost lead.

A challenge very common to us all is finding the balance of having the proper amount of qualified staff to manage patient calls. Many times the staff is required to multitask by answering phones, checking patients in/out, filing, making follow up calls, conducting patient consultations, etc.

Another common struggle is maintaining employees, staff turn overs, sick days, vacations etc. Ultimately the telephone becomes more of a distraction rather than an opportunity.

With our First Contact program, we become an extension of your staff. A seamless integration that maintains the patient’s perspective that our counselors are part of your practice.

  • Call Answering programs offering support from your business hours to evening and weekend coverage.
  • Programs are tailored to best represent your practice with proper and updated information.
  • All calls are recorded and continually monitored for quality assurance.
  • Your administrative energies and resources are confidently freed to focus on patient care.
  • Full reporting provided so you get valuable insights on call performance and actual booked consults.
  • An economical solution to your call handling needs. 


Hear what our clients say about using First Contact

Want To Listen to Actual Recorded Calls Made By Our Counselors?  We’ll Send You Some!

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