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“We are either assisting other patients, at lunch or you are calling after hours…”
An existing patient calling your office and hearing this message is very likely to stay on hold or leave a message.
However, for a prospective patient calling your practice for the first time and hearing this message… There is an 85% chance they will hang up and call one of your competitors.
Our research has shown less than 15% of prospective patients actually leave a message when getting your practices voice mail, and more than 40% of prospective patients calling become a lost lead.
A challenge very common to us all is finding the balance of having the proper amount of qualified staff to manage patient calls. Many times the staff is required to multitask by answering phones, checking patients in/out, filing, making follow up calls, conducting patient consultations, etc.
Another common struggle is maintaining employees, staff turn overs, sick days, vacations etc. Ultimately the telephone becomes more of a distraction rather than an opportunity.
With our First Contact program, we become an extension of your staff. A seamless integration that maintains the patient’s perspective that our counselors are part of your practice.
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