Healio Webinar: Eye on Efficiency – Tech Can Relieve Pain Points in Scheduling, Check-in
Healio's Eye on Efficiency Webinar Series Tech can relieve pain points in scheduling, check-in Medical practices lose patients when routine calls, complex scheduling rules, and inefficient check-in...
CRST ft. Bill Mercier: Why Phone Calls Matter More Than You Think and the Role of AI
Originally Published in Cataract and Refractive Surgery Today | Aug. 2025 Phone Calls Matter More Than You Think How AI can and cannot assist your practice’s call center Written by Bill Mercier,...
From Cringe to Confidence: Mastering the Financial Conversation
By Kristen MeisterSVP, Business Development & Client Partnerships - OptiCallConnect on LinkedIn Let’s talk about the thing no one likes to talk about: money. In elective medicine,...
When the Script Runs Out: 3 Ways to Prepare Staff for Every Situation
A few months ago, a practice reached out to OptiCall for help in training their new phone team. They shared a scenario that had been causing significant concern: “A patient recently had cataract...
2025 Elective Medical Outlook
As we kick off 2025, elective medical practices are hopeful for a strong year. In 2024, many experienced a shift in both volume and patient demand. Economic changes, including inflation and reduced...