by OptiCall Medical Contact Center | Oct 9, 2025 | Articles
Keep Call Centers in America: What are Your Thoughts? At OptiCall, our call center remains a core focus—backed by a U.S. based team and 23 years of perfecting the lead conversion process. We take a human-first approach, where skilled counselors build trust, answer...
by OptiCall Medical Contact Center | Aug 25, 2025 | Articles
Originally Published in Cataract and Refractive Surgery Today | Aug. 2025 Phone Calls Matter More Than You Think How AI can and cannot assist your practice’s call center Written by Bill Mercier, President at OptiCall Recently, Cataract and Refractive Surgery...
by OptiCall Medical Contact Center | Jun 27, 2025 | Articles
By Kristen MeisterSVP, Business Development & Client Partnerships – OptiCallConnect on LinkedIn Let’s talk about the thing no one likes to talk about: money. In elective medicine, whether it’s LASIK, cataract surgery, or cosmetic procedures,...
by OptiCall Medical Contact Center | May 28, 2025 | Articles
A few months ago, a practice reached out to OptiCall for help in training their new phone team. They shared a scenario that had been causing significant concern: “A patient recently had cataract surgery and is calling in with complaints of pain, flashes, and floaters...
by OptiCall Medical Contact Center | Jan 22, 2025 | Articles
As we kick off 2025, elective medical practices are hopeful for a strong year. In 2024, many experienced a shift in both volume and patient demand. Economic changes, including inflation and reduced stimulus spending, had consumers more cautious about discretionary...
by OptiCall Medical Contact Center | Nov 12, 2024 | Articles
In the dynamic world of ophthalmology and cosmetic surgery, lead volume can be as unpredictable as the changing seasons. At OptiCall, we understand these fluctuations can have a significant impact on your practice’s efficiency and patient engagement. Let’s...
