by OptiCall Medical Contact Center | Dec 1, 2025 | Articles
A Message of Gratitude — and a Look Ahead As the year comes to a close, we want to pause and genuinely thank our practices, partners, and teams who place their trust in us every day. Your commitment to creating exceptional patient experiences inspires everything we...
by OptiCall Medical Contact Center | Nov 25, 2025 | Articles
Webinar: AI and Efficiency – Insights from 250,000+ Calls This webinar explores how ophthalmology and elective-care practices are using AI technologies to enhance patient communication and operational efficiency. Drawing from more than 250,000 analyzed calls,...
by OptiCall Medical Contact Center | Oct 28, 2025 | Articles
Imagine the Possibilities with AI: Proven Results, Patient-First Design In today’s healthcare landscape, patient calls never stop, and practices are stretched thin. Recruiting challenges, high turnover, and limited bandwidth create vulnerabilities that lead to...
by OptiCall Medical Contact Center | Oct 9, 2025 | Articles
Keep Call Centers in America: What are Your Thoughts? At OptiCall, our call center remains a core focus—backed by a U.S. based team and 23 years of perfecting the lead conversion process. We take a human-first approach, where skilled counselors build trust, answer...
by OptiCall Medical Contact Center | Oct 7, 2025 | Articles
Healio’s Eye on Efficiency Webinar Series Tech can relieve pain points in scheduling, check-in Medical practices lose patients when routine calls, complex scheduling rules, and inefficient check-in workflows create long wait times and frustration. Learn how AI...
by OptiCall Medical Contact Center | Aug 25, 2025 | Articles
Originally Published in Cataract and Refractive Surgery Today | Aug. 2025 Phone Calls Matter More Than You Think How AI can and cannot assist your practice’s call center Written by Bill Mercier, President at OptiCall Recently, Cataract and Refractive Surgery...
