Medical Phone Services That Convert More Calls Into Patients

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First Contact™

First Contact™

Our flagship answering service. Never miss a lead. Convert more calls to consults.

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Reengage inactive patients with our dynamic patient recovery program.

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A.C.E.™ Training

A.C.E.™ Training

Provide your staff with the skills to convert phone inquiries into patients.

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OptiCall's Live Chat program will turn your website visitors into patients.

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We've got your practice covered
  • Practice customization
  • Web-based reporting
  • Phone training
  • Medical specialists
  • Extended hours of coverage
  • Call recording
  • Email follow-up
  • Bi-lingual counselors

About OptiCall

The focus and expertise of OptiCall, Inc. is the initial customer contact for medical practices who offer procedures

Based on experience gained by handling over 2 million elective procedure calls, we have developed a "Logical Progression" conversation system that turns more of those calls into patients. We have helped over 200 practices nationwide become more profitable with programs and services that effectively convert initial calls to consults, and those consults to procedures.

Within 30 seconds, a prospect will make the important decision of whether to proceed, or to look elsewhere. Will your practice be ready?

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  • Ophthalmology Practice (4 physicians, 2 locations)

    Results Generated: $64,912 in 3 months; Average $305,000 per year

    Average Monthly Cost: $2,350.91
  • Ophthalmology Practice (1 physician, 2 locations)

    Results Generated: $139,760 in the 1st year

    Total Paid: $8,710.00
  • Ophthalmology Practice (11 physicians, 6 locations)

    Results Generated: $532,169 in 6 months; Over $1 million each year

    Average Monthly Cost: $6,563.96
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    We had trouble with the staff making recalls and patients were lost and then revenue was lost.  Since we partnered with OptiCall our clinical volume continues to expand each year.

    Mike Lewis, Practice Administrator
  • eye-care-institute-louisville-ky

    We started the Boomerang program in January 2015, and have already scheduled over 400 appointments for previously inactive patients. I am so glad we are now using Boomerang!

    Mark M. Prussian, CEO
  • dr jimmerson

    Having OptiCall has helped us grow our business, I now have peace of mind knowing our new leads are being handled well, while my staff can focus on other areas of the practice.

    Andrew Jimersion II, M.D.
  • loden

    You pay a lot for your LASIK leads, with your marketing, your advertising. The worst thing you can do is drop those phone calls and not get those patients in the door.  OptiCall’s been a great asset.

    Jim Loden, M.D.
  • LA Sight

    While everyone else is singing the blues, we've had our best months ever.  Our secret? The usual stuff and OptiCall's ACE program. LASIK may be elective, but ACE is almost mandatory.

    Dave Wallace, M.D.
  • A Word From Our President

    What started as a hardwired phone on the kitchen table in a Boston apartment, has grown into the industry's leader in medical practice support. Learn about the history of OptiCall, and gain insight into our philosophy and operation.
    Watch the video
  • optitrak

    Web-based Practice Tracking System

    OptiTrak, our cloud-based patient tracking program, delivers real-time data on calls, leads, conversions and scheduling. Developed in partnership with industry-standard MD Prospects lead management platform, OptiTrak is your comprehensive practice CMS.
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  • Testimonial Video

    Watch a Video Testimonial from Mark Prussian, CEO of The Eye Care Institute.
  • Testimonial Video

    Watch an OptiCall Testimial from Bill Schneider of Clear Choice Laser & The Cleveland Eye Clinic

Case Studies:

Find Out How Much Leaky Phones Cost Your Practice

Find Out How Much Leaky Phones Cost Your Practice

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