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6 Ways to Build a Practice Culture that Maximizes the Patient Experience

Employees on the front lines with clients are your greatest asset. Treat them well. Medical practices can’t afford to have a bad culture. Negativity, lack of […]

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Your Patients Aren’t That Patient (And It’s Costing You)

How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of […]

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Is Customer Satisfaction Enough?

The Science Behind Why Emotional Connections are the New Customer Service   Companies are always striving to improve their customer experience and achieve high satisfaction rates. […]

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Clicks vs. Phone Calls: How Mobile is Shifting Patient Communication

Increased use of mobile devices has more consumers turning to their phones to get in touch with businesses. While there are plenty of times when researching, […]

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