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5 Ways to Deal with a Difficult Customer Call

We don’t get to choose who we interact with. But we do have a choice in how we respond.   It’s inevitable that with any client-facing […]

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First Contact Ophthalmology Specialist

Job Responsibilities Speak with patients considering procedures or treatments Complete OptiCall phone training program in order to be able to answer basic and technical questions as […]

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7 Areas You’re Managing (But Not Measuring)

Ignorance is not always bliss. Practice managers are faced with the challenge of running day-to-day operations while also growing the practice bottom line. It’s a big […]

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6 Ways to Build a Practice Culture that Maximizes the Patient Experience

Employees on the front lines with clients are your greatest asset. Treat them well. Medical practices can’t afford to have a bad culture. Negativity, lack of […]

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