by OptiCall Medical Contact Center | Oct 28, 2025 | Articles
Imagine the Possibilities with AI: Proven Results, Patient-First Design In today’s healthcare landscape, patient calls never stop, and practices are stretched thin. Recruiting challenges, high turnover, and limited bandwidth create vulnerabilities that lead to...
by OptiCall Medical Contact Center | Oct 9, 2025 | Articles
Keep Call Centers in America: What are Your Thoughts? At OptiCall, our call center remains a core focus—backed by a U.S. based team and 23 years of perfecting the lead conversion process. We take a human-first approach, where skilled counselors build trust, answer...
by OptiCall Medical Contact Center | Oct 7, 2025 | Articles
Healio’s Eye on Efficiency Webinar Series Tech can relieve pain points in scheduling, check-in Medical practices lose patients when routine calls, complex scheduling rules, and inefficient check-in workflows create long wait times and frustration. Learn how AI...
by OptiCall Medical Contact Center | Aug 25, 2025 | Articles
Originally Published in Cataract and Refractive Surgery Today | Aug. 2025 Phone Calls Matter More Than You Think How AI can and cannot assist your practice’s call center Written by Bill Mercier, President at OptiCall Recently, Cataract and Refractive Surgery...
by OptiCall Medical Contact Center | Jun 27, 2025 | Articles
By Kristen MeisterSVP, Business Development & Client Partnerships – OptiCallConnect on LinkedIn Let’s talk about the thing no one likes to talk about: money. In elective medicine, whether it’s LASIK, cataract surgery, or cosmetic procedures,...
by OptiCall Medical Contact Center | May 28, 2025 | Articles
A few months ago, a practice reached out to OptiCall for help in training their new phone team. They shared a scenario that had been causing significant concern: “A patient recently had cataract surgery and is calling in with complaints of pain, flashes, and floaters...
