by OptiCall | Feb 9, 2023 | Articles
Many practices believe they are vying for patient\’s attention among competitors, and they are. But what constitutes a competitor? It\’s not just the other medical practice down the street. Your competitors also include other places where patients could...
by OptiCall | Jan 30, 2023 | Articles
Request Your Digital Copy In 2022, the world seemed to finally re-open and life for many has started to move forward. But as we can all agree, it didn’t mean the challenges were over. As we look to 2023, we see the past couple of years living with the pandemic has had...
by OptiCall | Oct 12, 2022 | Articles
It’s a phrase you\’re probably familiar with, but it always seems to come with a bit of mystery. It refers to something seemingly simple, and yet, the details are complicated and likely to cause problems. Apply it to managing patients, and well, it makes...
by OptiCall | Sep 12, 2022 | Articles
How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of people said they\’re unwilling to wait on the line, and 27.6% said they would hold for 1 minute. A lack of patience is associated...
by OptiCall | Aug 9, 2022 | Articles
A Q & A with OptiCall CEO Bill Mercier on Leadership, Culture, and Lessons Learned in Running A Business HOW DID YOU GET THE IDEA FOR OPTICALL? In 1999, I worked as a Director Of Marketing for a mobile laser company. LASIK was getting its approval from the FDA. My...
by OptiCall | Jul 11, 2022 | Articles
You and your employees may be taking some well-deserved time off. But how is that impacting managing patients? Summer should be all about relaxing, taking a break, and unwinding. Especially considering that people are just coming out of two years of a pandemic. But...
