by | Sep 12, 2022 | Articles
How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of people said they\’re unwilling to wait on the line, and 27.6% said they would hold for 1 minute. A lack of patience is associated...
by | Aug 9, 2022 | Articles
A Q & A with OptiCall CEO Bill Mercier on Leadership, Culture, and Lessons Learned in Running A Business HOW DID YOU GET THE IDEA FOR OPTICALL? In 1999, I worked as a Director Of Marketing for a mobile laser company. LASIK was getting its approval from the FDA. My...
by | Jul 11, 2022 | Articles
You and your employees may be taking some well-deserved time off. But how is that impacting managing patients? Summer should be all about relaxing, taking a break, and unwinding. Especially considering that people are just coming out of two years of a pandemic. But...
by | Jun 24, 2022 | Articles
Request Your Digital Copy OptiCall’s annual guide contains data from over 1 million phone calls and web responses to date. We analyze multiple marketing channels, from traditional to digital to word of mouth, to determine how well each performed in generating actual...
by | May 13, 2022 | Articles
[image src=\”\” align=\”\” caption=\”\” link=\”\” link_type=\”\” target=\”\” alt=\”\”] A lack of engagement continues to be a problem in the workplace and unfortunately medical...
by | Apr 13, 2022 | Articles
[image src=\”\” align=\”\” caption=\”\” link=\”\” link_type=\”\” target=\”\” alt=\”\”] [image src=\”\” align=\”left\”...
