Articles
5 Ways to Deal with a Difficult Customer Call
We don’t get to choose who we interact with. But we do have a choice in how we respond. It’s inevitable that with any client-facing […]
Read more6 Ways to Build a Practice Culture that Maximizes the Patient Experience
Employees on the front lines with clients are your greatest asset. Treat them well. Medical practices can’t afford to have a bad culture. Negativity, lack of […]
Read moreYour Patients Aren’t That Patient (And It’s Costing You)
How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of […]
Read moreIs Customer Satisfaction Enough?
The Science Behind Why Emotional Connections are the New Customer Service Companies are always striving to improve their customer experience and achieve high satisfaction rates. […]
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