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5 Ways to Deal with a Difficult Customer Call

We don’t get to choose who we interact with. But we do have a choice in how we respond.   It’s inevitable that with any client-facing […]

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6 Ways to Build a Practice Culture that Maximizes the Patient Experience

Employees on the front lines with clients are your greatest asset. Treat them well. Medical practices can’t afford to have a bad culture. Negativity, lack of […]

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Your Patients Aren’t That Patient (And It’s Costing You)

How long would you wait on hold? For many people, any amount of time is too long. In fact, a survey indicated about one third of […]

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Is Customer Satisfaction Enough?

The Science Behind Why Emotional Connections are the New Customer Service   Companies are always striving to improve their customer experience and achieve high satisfaction rates. […]

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