The Gift of Giving

Cash vs Gift…Who Is Really King? The holidays are here, which means everyone\’s in a gift-giving mood. But how come gifts are only relegated to a certain time of year? Most people like to give gifts. Everyone likes to receive them. And when it comes to the...

Value Of A Patient

If we only had more leads… Let\’s all chant the mantra of the elective medical practice. \”It\’s not an in-office problem, it\’s just getting them to the office that\’s the problem!” If this really were the case, then...

How important is follow-up to your practice?

The Importance of Follow-Up “Congratulations, Captain Obvious.” That\’s probably your first thought when I mention that timely follow-up* to leads is essential for conversion. Yes for many of you, this topic may be old news. But it never ceases to surprise me...

Is Your Practice Consistently Consistent? Part II:

Is Your Practice Consistently Consistent? Part II: Last newsletter, we discussed the importance of establishing a routine that works for your practice, and sticking to it. The goal of which is a repeatable process that consistently outputs both Medical Care and...

Is your practice consistently consistent?

Lately it seems the topic of customer experience has been on everyone\’s mind. This makes sense, considering the newfound influence of review sites, as well as industry evolution to what has basically become a level playing field in terms of technology, price...

Are You In Love With Your Customer Service?

Here at OptiCall, we drink the customer service Kool-Aid. We study it, preach it, live it. Heck, our entire company model is based around improving customer service at first contact. How come we\’re such blind advocates? It comes down to one simple reason:anyone...