Are You In Love With Your Customer Service?

Here at OptiCall, we drink the customer service Kool-Aid. We study it, preach it, live it. Heck, our entire company model is based around improving customer service at first contact. How come we\’re such blind advocates? It comes down to one simple reason:anyone...

2013 – From OptiCall\’s Perspective

2013 – From Our Perspective At OptiCall, we have access to one of the most high-volume, non-biased insight windows into the state of the elective medical industry: 100,000 elective medical phone calls… in 2013 alone. The information we gather from our...

2013 – From OptiCall\’s Perspective

2013 – From Our Perspective At OptiCall, we have access to one of the most high-volume, non-biased insight windows into the state of the elective medical industry: 100,000 elective medical phone calls… in 2013 alone. The information we gather from our...

Your Practice Year in Review

While the year draws to a close, there is no better time to begin planning again. This usually means analyzing your practice, reviewing your market situation, and determining where you want to take your business as a whole next year. Performing a year-end evaluation...